XARA Shilajit Refund & Return Policy

Last updated: Oct 13, 2026

At XARA Shilajit, we stand behind the quality of our products and want you to shop with confidence. If you are not happy with your order, contact us first. All returns and refunds must be requested through our support team at support@xarashilajit.com before anything is sent back.

1. 30-Day Money-Back Guarantee: Eligibility

The 30-Day Money-Back Guarantee applies only to your first order. To be eligible, all of the following must be met:

• The request is submitted within 30 days of the carrier's confirmed delivery date.
• The order is your first order with XARA Shilajit. For subscriptions, this means your first shipment only.
• For a full refund, the product is returned unused and unopened, in its original packaging.
• Shipping and handling fees are non-refundable under any circumstances.

Requests submitted more than 30 days after the confirmed delivery date will be denied. No exceptions. Carrier delivery confirmation is conclusive proof of delivery and starts the 30-day window, even without a signature.

2. Refund Options on Your First Order

Condition of your first order	What you receive	Send it back?
Unopened and unused	Full refund of the product price, minus a $5 restocking fee	Yes, at your cost
Opened, and you are not satisfied	35% partial refund of the product price	No

Individual results may vary, and no specific outcome is guaranteed.

3. Non-Eligible Refund Requests

The following are not eligible for refunds under any circumstances:

• Requests submitted outside the 30-day guarantee period
• Subscription renewals or recurring charges, opened or unopened
• Repeat purchases or any order after your first order
• Returns sent without prior authorization
• Purchases from unauthorized resellers
• Requests made outside the stated policy terms, regardless of reason

4. Subscriptions & Recurring Orders

4.1 Refund eligibility. If your order includes a subscription, the 30-Day Money-Back Guarantee applies only to your first shipment. It is your responsibility to manage or cancel your subscription. Renewals are not eligible for refunds, and failing to cancel before a renewal billing date is not grounds for a refund.

4.2 Automatic renewal. Your subscription renews automatically unless cancelled. You will be charged to your payment method every 30 days, or at your selected delivery cadence. By submitting your initial order, you expressly agree to these auto-renewal terms.

4.3 Cancellation. You may skip, pause, change, or cancel your subscription at any time through your customer portal or by emailing support@xarashilajit.com. To avoid the next charge, cancel at least 24 hours before your next scheduled billing date. No refunds are issued for renewal charges already processed at the time of cancellation.

4.4 Billing information. You are responsible for keeping your billing information current and accurate. Updates can be made in your customer portal or by contacting support.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, email support@xarashilajit.com within 48 hours of delivery with your order number and photos of the issue. You do not need to return the item. We will send a replacement at no cost or issue a full refund, at our discretion. This remedy is separate from, and does not affect, your 30-day guarantee eligibility.

6. Order Cancellations

Once an order has been processed or shipped, it cannot be cancelled. If your first order has already shipped, the 30-Day Money-Back Guarantee applies.

7. How to Request a Refund

1. Email support@xarashilajit.com with your order number and the reason for your request.
2. Our team will review your request and confirm which refund option applies.
3. Unopened returns: once approved, ship the item in its original packaging with a tracked carrier to the address in your return authorization. You pay return shipping; we do not provide prepaid labels. Reply with your return tracking number and a clear photo of your shipping receipt. Your refund, minus the $5 restocking fee, is processed after we receive and inspect the return.
4. Opened orders: no return is needed. Approved 35% partial refunds are issued after review.
5. All refunds go to your original payment method. Bank or card posting times may vary.

8. Lost or Undelivered Packages

If your package does not arrive within the estimated delivery timeframe, contact us to start a carrier investigation. Replacement or refund eligibility for lost packages is decided after the investigation is complete. We are not responsible for packages lost due to incorrect shipping information provided by the customer.

9. Shipping Costs

Shipping and handling fees are non-refundable in all circumstances, including approved refunds. Return shipping is the customer's responsibility.

10. Policy Amendments

XARA Shilajit may update or amend this policy at any time without prior notice. Changes take effect immediately upon publication on our website, and your continued purchases constitute acceptance of the current policy.

Agreement to Policy

By purchasing from xarashilajit.com, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy in full, including all eligibility requirements and limitations, the Arbitration Agreement, and the Class Action Waiver.

Right to Refuse Service

XARA Shilajit reserves the right to deny refunds, returns, replacements, future purchases, or support requests in cases of suspected fraud, abuse, excessive refund activity, chargeback abuse, or violations of this policy.

Dispute Resolution

By purchasing products from XARA Shilajit, you agree that any dispute, claim, or controversy arising out of or relating to your purchase, use of our products, or this policy shall be resolved exclusively through final and binding arbitration administered in Birmingham, Alabama, under the laws of the State of Alabama. You waive any right to have disputes heard by a judge or jury in court, except where prohibited by law.

Class Action Waiver

To the fullest extent permitted by law, you agree that any dispute with XARA Shilajit shall be brought solely in your individual capacity and not as a plaintiff or class member in any purported class action, collective action, representative action, mass action, or similar proceeding. The arbitrator shall not have authority to consolidate claims or conduct any class, collective, representative, or mass proceeding.

Contact Customer Support

For questions about returns or refunds, email support@xarashilajit.com. Please include your order number so we can help you quickly.